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October 15, 2003


john cass

I have seen quick a few statistics recently that (sorry I don't recall the actual stats) state when employee turnover is lower, customer retention increases.

My question is how do we create companies that release people's passion? I think people often don't get involved with a company because they have tried to go the extra mile once or twice before and then were rebuffed by management or structure. After a few times of this happening people give up. Yet I have found that the majority of people work very hard and really want to make a contribution as a way of feeling valued.

How do we go beyond the joint stock company?

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