Free Career Passion Audio Course

Passion Catalyst Home

  • It's time for a career that energizes and inspires you!

April 2014

Sun Mon Tue Wed Thu Fri Sat
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30      

Books

« Are you afraid of passionate employees? | Main | Sling that paint! (...or, no more paint-by-numbers) »

February 23, 2007

Comments

JeremyS

Exactly! At the "strengths" session by Marcus Buckingham I recently attended, he brought up this exact point. This is especially true for service-oriented companies, where having a consistent, positive, well-trained workforce keeps the customers coming back. In that case, it would be hard to estimate the cost of turnover. Mr. Buckingham's example were 2 dealerships of high-end cars: the same company, the same practices, everything was the same except that they were 2 different locations and therefore had different people running them. The performance of the 2 dealers were vastly different; the better one had turnover around 5%, and the other had something like 80% turnover. Obviously the successful dealership was treating their employees quite a bit differently than the less successful one. Great stuff!

The comments to this entry are closed.